These Booking Conditions form the basis of your contract with Natural Harmony. In these Booking Conditions, ‘you’ and ‘your’ means all persons named on the booking form (and anyone added at a later date) and ‘we’, ‘us’ and ‘our’ means Natural Harmony including CarolCumber.com ("Natural Harmony").

In addition, there will normally be an "Event Description" associated with every event. This Event Description should be considered part of these T & C's appertaining to the specific event in question.

1. THE CONTRACT

When you make a booking you confirm that you have the authority to accept and do accept on behalf of yourself and others on your booking form the terms of these booking conditions. A contract will exist with us only after you have acknowledged acceptance of these terms by completing the booking with us. This means you will have:

1. Made the appropriate payment to us either via our online booking systems or directly with us and we confirm and verify the details of your booking.
2. You must contact us immediately if you become aware of any information which appears on any documents relating to your booking that appear to be incorrect as it may not be possible to make changes later.
3. We regret we cannot accept any liability unless notified of any inaccuracies in any documentation appertaining to your booking, within 10 days following the date of your receipt of the document.

2. PROGRAM COST

THE PROGRAM INCLUDES:

1. All accommodations as specified within the specific Event Description (typically based on double occupancy unless otherwise specified.).
2. Transportation including Car, Coach and Boat trips as specified within the specific Event description.
3. Meals as specified within the specific Event description.
4. Group sessions as offered as specified within the specific Event description, depending on the focus of your particular retreat.
5. Refreshments including Drinking water & Hot beverages as appropriate to the event.
   
   

THE PROGRAM DOES NOT INCLUDE;

1. Travel costs to and from the event venue unless specifically included within the event description. This includes any International and transit travel costs to and from the event destination
2. Gratuities where and as appropriate.
3. If available, any accommodation upgrades above those included within the Event Description e.g. Single room or ocean view room supplements. 
4. Meals and Subsistance not specifically included within the Event Description.
5. Any individual Mentoring, Healing, Coaching or Bodywork sessions not specified within the Event Description.
6. Travel Insurance (See section 12)

If you are making a booking for a retreat which includes additional facilitators, please note that their terms and conditions will also apply to your booking.

3. PAYMENTS

Where your payment is for a retreat/course/workshop and associated extras:

The deposit is required at the time your reservation is confirmed. Full payment must be made prior to the program commencement date. Typically, reservations made within 30 days prior to the program commencement date must be paid in full.

Where your payment is for support services only:

Full payment is due at time of booking or immediately following completion of the session.  Payment can be made online using Bank transfer, Visa or M/C, debit/credit cards using our online payment facilities at CarolCumber.com/payments.

  and International transfer payments must be made such that the sender pays the fees.

Please note that :

• Payments made by cheque may attract a £2 administration fee.
• Payment by BACS/Wire transfer – please ensure that all bank charges are paid by you and that the full amount due for your program is deposited into our bank account. 
• Payment by credit card – your card provider may charge you additional fees due to currency changes or international banking costs. Please note that Natural Harmony is not responsible for these charges.
  
  

4. UNUSED SERVICES

No refunds will be made for any unused services. Credit will not be given for alterations for any reason after the commencement date of the event.

5. FORCE MAJEURE

We will not pay compensation if we have to cancel or change your arrangements due to force majeure including war, riot, industrial dispute, terrorist activity, WHO declared emergency, natural or nuclear disaster or fire.

For the avoidance of doubt, this will include effects of such aforementioned events and in particular, government-imposed travel restrictions. It is especially important therefore that you purchase appropriate travel insurance.

In particular, Natural Harmony has paid for all program expenses, including any accommodation, transport and boat charters in full, in advance. These costs are typically irrecoverable. Therefore, in the event of a program or partial program being cancelled due to any reasons beyond our control, there are no refunds or replacement programs.

We do not provide travel/program cancellation insurance that covers these eventualities.

6. CANCELLING/RESCHEDULING YOUR BOOKING 

If you have to cancel, please inform us by e-mail. You will be issued with a cancellation reference which will be required in any subsequent correspondence. No cancellation can be considered accepted until the issue of the cancellation reference.

The following scale of charges will apply:

• Cancellation of reservation received 61 days or more prior to Event, 25% of the total cost is non-refundable.
• Cancellation of reservation received 60 days or less prior to Event, 100% of the total cost is non-refundable.
• All cancellation charges are based on the total cost of the Natural Harmony Event and on the start date of the originally booked retreat. 

Please note that if you have booked extra nights accommodation in support of your trip to/from the event venue, these may have different and specific cancellation terms which you will need to consider.

Where possible the following option will apply:

Where possible we will re-schedule your booking to a future event by the end of the following year without charge subject to availability.  Any difference in costs for the new event must be met by you.  For the avoidance of doubt, only one rescheduling is permissible per booking.

7. SPECIAL REQUESTS

Although we will do our best to accommodate them, we cannot guarantee any special requests. Failure to meet any special request will not be a breach of this contract.

8. ABILITY, AGILITY & PRE-EXISTING MEDICAL CONDITIONS

To ensure the safety and well-being of all clients at our Events, Natural Harmony requires each client to be able to meet basic ability and agility requirements. Any exceptions must be agreed in writing by Natural Harmony. 

If you have a pre-existing medical condition or disability which may affect your participation, you must tell us before confirming your booking with payment so that we can advise as to the suitability of the chosen event. You must also give us full details in writing at the time of booking and notify us of any changes or deterioration in the disability or medical condition or development of any disability or medical condition after booking.   If you are at all unsure about the level of fitness required please do not hesitate to contact us.

In view of the nature of the events we offer, we regret we must reserve the right to decline any booking or cancel (in the event of the development, deterioration or change of any disability or medical condition occurring after confirmation) whenever we reasonably feel unable to accommodate the needs or restrictions of any particular client or where, in our reasonable opinion, the medical condition or disability of the client concerned is likely to have a significant adverse effect on other clients taking the same event.

We further reserve the right to cancel any program participation and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time the booking is made and/or promptly notified of any development, change or deterioration occurring after booking. On occasions, the decision to cancel can only be made at the time the person concerned joins the tour as it may only be apparent at this stage that their disability or medical condition cannot be accommodated. Any client affected by a disability or medical condition must ensure they have notified this to their travel insurers and that their travel insurance will cover it, and we may request evidence that the disability or medical condition is covered.

Furthermore, all clients with pre-existing medical conditions including disabilities must-have emergency evacuation coverage and bring a copy of this cover with them on their event. In the event, a client has an emergency and we do not have evidence of coverage in our possession, we, of course, will act in good faith and do all we can to get the client to adequate care. The client accepts responsibility for full reimbursement of our costs in such an eventuality.

9. PASSPORTS AND VISAS

As travelling to Natural Harmony Events may involve passing through other countries, attendees should be aware of any visa and entry requirements that may be necessary. 

It is solely your responsibility to ensure compliance with the entry requirements any countries involved including any local or global travel-related health regulations, and no refunds will be made if improper documentation results in your being denied entry into either country.

10. DELAY

Natural Harmony is not responsible for delays in flights at any stage of travel to and from the Event nor delays in obtaining health test results or other clearances required by airlines, governments or other relevant authorities.

11. DATA PROTECTION POLICY

In order to process your booking, we need to use the information you provide. We may pass on relevant information to travel providers in respect of travel to and from the Event where we are assisting you with those arrangements. Therefore in making a booking for you, you consent to this information being passed to the relevant persons. The company will hold your information and may use it in future to inform you of offers electronically. If you do not wish to receive such approaches please tell us so we can comply. We can provide you with a copy of your information held by us. We will charge a small fee for such documents.

12. TRAVEL INSURANCE

For your own safety, well-being and financial protection, it is essential that you are adequately insured. All material facts likely to affect your insurance must be declared to your insurer at the time of booking. If you make a booking and then have to cancel it because you are unable to arrange appropriate insurance you will be liable for all costs (See section 6).

This insurance should cover trip cancellation/interruption, including the inability to travel or cancellation by Natural Harmony due to severe weather, emergency evacuation coverage, pandemic or other force majeure, and should cover your total program costs.

You are therefore responsible for providing your own travel/cancellation insurance. If you do not secure travel insurance, you accept that you are responsible for all non-refundable charges including as per Clause 6 above and additionally undertake to make a full refund to Natural Harmony for any costs expended on your behalf before, during or after your retreat program.

13. CHANGES TO THE PROGRAM

Mother Nature, Gaia and the weather  – are not under our control and sometimes it may be necessary to make changes to the program, accommodations or transport as a result. We are not responsible for any consequences arising from such changes, cancellations or delays of programs. In particular, failure to see, participate in or experience elements of the Events as specified within the specific Event Description will not be a breach of contract on our part.

14. PHOTOGRAPHIC RELEASE

You agree to Natural Harmony copyrighting photographs and/or videos that have been taken of you, or in which you may be included with others, and to use and/or publish the same in whole or in part for any other purpose whatsoever, including advertising and promotions.

15. WAIVER OF LIABILITY

In making this booking, you acknowledge and understand the extent of this contract, and hereby agree and will absolve and hold harmless Natural Harmony and  CarolCumber.com and their Directors, Staff and Volunteers and any other parties connected with Natural Harmony in any way, singly, or collectively from and against any blame or liability for any injury, misadventure, harm, loss, inconvenience or damage suffered or sustained while participating in Natural Harmony Event Programs.

Natural Harmony.

Updated: February 2025 v4

RESERVATIONS
E-mail: admin@carolcumber.com
Web site: www.CarolCumber.com

Natural Harmony reserves the right to change these terms and conditions without prior notice.